Cancellation Policy

• You can cancel a booking for free any time before a technician is dispatched/assigned to it — from your account, or by contacting us with your booking reference.
• After a technician has been assigned, please contact us to cancel or reschedule; the team will confirm what applies.
• A reason is recorded with every cancellation so we can improve our scheduling.

At present, no cancellation fee is charged. This policy is being finalized with the business owner (the current default — free cancellation before the slot — applies until the final policy is published).

Cancelled bookings are closed and cannot be re-opened; simply book again if you still need the service.